How to Recover Photos and Videos from a Broken Samsung Phone

A broken Samsung phone doesn’t mean you’ve lost your photos and videos forever. Whether the screen is unresponsive, the phone won’t turn on, or the display is damaged, you still have ways to recover photos and videos from a broken Samsung phone. This guide walks you through effective methods to restore your files.

Method 1: Retrieve Data Using Samsung Cloud

If you’ve enabled Samsung Cloud backup, restoring your media is easy.

Steps to Restore from Samsung Cloud:

Go to another device or PC and sign in to Samsung Cloud.
Navigate to Gallery > Trash to check for deleted photos and videos.
If available, restore them to your account.
Download the files onto another Samsung device or computer.

If Samsung Cloud wasn’t set up, move on to the next solution.

Method 2: Use Google Photos or Google Drive

If your Samsung phone was syncing with Google Photos or Google Drive, you can restore your files easily.

How to Recover Photos from Google Photos:

Visit Google Photos on a computer or another phone.
Check the Trash folder (deleted items stay for 60 days).
Select and restore your missing photos and videos.

How to Recover Videos from Google Drive:

Log in to Google Drive from a different device.
Check for saved photos and videos in your storage.
Download them to your new device.

Method 3: Recover Data Using Samsung Smart Switch

If your Samsung phone’s screen is broken but still powers on, Samsung Smart Switch can help.

How to Use Smart Switch for Data Recovery:

Install Samsung Smart Switch on your PC.
Connect your broken phone via a USB cable.
Select Backup to save all files to your computer.
Once complete, access and transfer your photos and videos to another device.

Note: This method requires USB debugging to be enabled.

Method 4: Use a USB OTG and Mouse to Access Files

If your screen is unresponsive but the phone still turns on, you can control it using a USB OTG adapter and a mouse.

Steps to Recover Files with USB OTG:

Connect a USB OTG adapter to your Samsung phone.
Plug in a USB mouse and navigate your phone.
Go to Settings > Accounts and check for cloud backups.
Manually transfer photos and videos to a USB drive or computer.

Method 5: Extract Files Using a Data Recovery Software

If the phone won’t turn on or the screen is completely dead, data recovery software can help retrieve files.

Recommended Data Recovery Software:

Dr.Fone – Data Recovery (Android)
Tenorshare UltData for Android
iMobie PhoneRescue

How to Use Data Recovery Software:

Install a recovery tool on your computer.
Connect your broken Samsung phone via a USB cable.
Let the software scan the device for recoverable files.
Preview and recover photos and videos to a safe location.

When to Seek Professional Data Recovery Services

If your Samsung phone suffered severe hardware damage, software recovery may not work. You might need professional data recovery services, especially if:

The phone won’t power on at all.
The internal storage is physically damaged.
Recovery software fails to detect the device.

At Milaaj Repairs, our expert technicians specialize in Samsung data recovery and can retrieve lost photos and videos using advanced tools.

Need Help Recovering Photos and Videos from Your Broken Samsung Phone?

If your Samsung phone is broken and you need to retrieve your precious files, Milaaj Repairs can help! Our team offers quick and reliable data recovery services to get your memories back safely.

Location: Shop-2, Suq-Al-Kabeer Building, Bur Dubai, 37 D Street, Al Fahidi, Dubai, UAE.
Email: support@milaaj.com
Phone: +971 52 524 4884
Operating Hours: Monday – Sunday
Find us on Google Maps

Recover your lost data today—contact Milaaj Repairs now!

How to Recover Photos and Videos from a Broken Samsung Phone